We’re in this together!

We’re in this together!

Need a little credit card processing 101?

You’re not alone. It can be complicated. Un-complicate it by perusing our FAQs.

  What are Interchange Fees?

Interchange Fees are variable charges for processing transactions, first paid by the payment processor to the cardholder’s issuing bank and card company (MasterCard or Visa), and later charged back to the merchant by the payment processor. The variable nature of Interchange Fees depends upon the card type, information contained in the transaction, when it was processed, and how it was processed (swiped or manually keyed in). The Interchange Fee is different for every credit card transaction because of the many factors involved.

  What is Cost Plus Pricing?

In its general sense, Cost Plus Pricing refers to how a company profits from items or services it sells, through a transparent markup of the base cost. In the payment card industry, it is also known as Interchange Plus Pricing because the Interchange Fee is the base, with the “plus” portion referring to the markup rate applied by the payment processor as payment for servicing the transaction. This “plus” rate is usually a percentage. The benefit of Cost Plus Pricing is the consistency and transparency of the markup rate, which is often less than tiered-pricing models that are oddly bundled.

  What is Level III Processing?

Level III Processing retrieves detailed transactional information along with the sale to send to Visa and MasterCard, which, in turn, provides access to lower Interchange rates for those that participate. At Payway Complete, Level III Processing is automated for all clients —right from the start— to reduce as many interchange fees as possible for the duration of our partnership.

  How does Account Updater work?

Payway Complete’s automatic account updater ensures that the data vault contains the most up-to-date card data, including expired cards, closed accounts, and changed account numbers.

  • Participating card issuers send account information to Visa/Mastercard and Discover.
  • Payway Complete routinely sends queries for updates from Visa/Mastercard and Discover.
  • Visa/Mastercard and Discover return updated information. 
  • Account Updater applies new account information to the Payway Complete vault.

 

  What is Tokenization?

Tokenization is a method of protecting cardholder data during transactions made with Internet protocols and later storage of the same data with the payment service provider. It involves replacing the data with a unique value, not decipherable by hackers. However, the cardholder’s issuing bank is able to recognize the token and approve or reject the transaction based on available funds. After an initial purchase and creation of a patron’s token, the same payment service provider can recall the patron’s token to process recurring payments in a secure manner, again and again.

  Is Payway Complete PCI Compliant?
Yes, Payway Complete adheres to the latest standards of the Payment Card Industry. Our payment gateway is certified with Visa and Mastercard. Cardholder data is encrypted at the point of entry with the hosted payment page, which eliminates all unencrypted data from the merchant environment. By moving away from premise-based credit card interfaces, merchants can improve data security and remove the local system from PCI certification scope.
  How do I know my customers’ card data is secure?
Payway complete stores its data in one of two data centers hosted by Armor, a cloud-based facility that provides 24/7 security and support and exceeds PCI compliance requirements.
  What is Point-to-Point Encryption (P2PE)?

P2PE (also referred to as End-to-End Encryption, or E2EE) is a methodology for securing credit card data by encrypting it from the time a card is input through a secure device (by card swipe or manual account entry) until it reaches the payment processor where it is decrypted. When implemented properly, these types of solutions make payment card transactions more secure by preventing the theft of credit card data while unencrypted on a POS device, or in transit.

By using P2PE, card data is unreadable until it reaches the secure decryption environment, which makes it less valuable if the data is stolen in a breach.

By encrypting cardholder data at the Point of Sale or Point of Entry, merchants can significantly reduce the risk of a data breach and the scope of PCI DSS compliance requirements. Can Payway Complete provide a P2PE solution for my company? Yes, Payway Complete offers P2PE as an add-on to Payway Complete to help merchants reduce the scope and cost of PCI-DSS compliance, while further protecting cardholder data from potential hackers. See our Security page for more information.

  Can Payway Complete provide a P2PE solution for my company?

Yes, Payway Complete offers P2PE as an add-on to Payway Complete to help merchants reduce the scope and cost of PCI-DSS compliance, while further protecting cardholder data from potential hackers. See our Security page for more information.

  Do I need to get a new merchant account if I convert to Payway Complete?

Our “Complete” service does include merchant account services. However, we do understand that sometimes you just need certain pieces of our service, which is why we do not require you to get new merchants when you choose our payment gateway.

  Do I need to use the Payway Complete payment gateway if I only need a merchant account?
The same rings true for the payment gateway. If your need is only for merchants, we are happy to help out.
  How is customer support handled for Payway Complete?
Payway Complete specializes in integrating the needs of different systems, credit card processors, and client banks. We are committed to providing our customers with fast and efficient payment management through one central source. Our trained engineers and customer support team responds quickly to all payment processing questions, regardless of where the question or problem originates—at the bank, at the credit network, or in the settlement process. Payway Complete will work with you to reach a solution.
  What is the process for converting from my current processor?

Payway Complete has performed hundreds of conversions from various sources, e.g., Braintree, Authorize.net, IC Verify, etc. These conversions have included systems that have already been tokenized, as well as systems with only raw credit card data. The steps to tokenize include:

  1. Coordinate with the existing payment processor or system to provide an initial test file containing existing accounts and tokens (if applicable).
  2. Run the Payway Complete task to import the accounts into the Payway Complete payment gateway and generate a result file containing tokens.
  3. Update the core system with the resulting token file. If old system was tokenized, the old tokens will be replaced at this time.
  4. Validate the token conversion by running a test transaction using the new tokens and checking proper routing of tokens to accounts.

 

Request a free cost analysis today!

Find out how much you can save with a simple switch to Payway Complete.

Request a free cost analysis today!

Find out how much you can save with a simple switch to Payway Complete.

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