Payway is excited to celebrate CX Day today, Oct. 2. CX Day is a national day that celebrates the professionals and companies that make great customer experiences happen. It's an opportunity to recognize great customer work, discover professional development opportunities, and strengthen professional networks.
How important is Customer Experience (CX) Day to Payway? It is a critical part of our business every day—and not just today!
A few years ago, Gartner, an industry analyst firm, predicted that half of all consumer product investments would be redirected to CX innovations. What’s more, 89 percent of the companies surveyed said that they expected to compete primarily on customer experience.
This major shift toward CX is because customers now care more about the experience they have with a company than they do about price or product. Why? Because it’s easy enough to find a great product for a decent price, but it is more difficult find a great customer-centric experience.
For Payway, everything we do starts and ends with our customers. But don’t just take it from us -- take it from our customers!
“I wanted to extend a note on the great work James (from Payway) does. I was in a pinch again and he stepped right in and got everything running in a quicker timeframe than he stated. Every time I need something completed, James is always willing to step up and assist us. James's customer service and ability to technology trouble shoot issues is second to none.”
—Joe Cronin, Senior IT Manger & Special Projects, at the Pittsburgh Post-Gazette.
“I just want to say how impressed I am with the customer service I have received from you…You have responded within the day to every question I have asked with a thought out response and solution to my problem. We work with so many companies in implementing new projects and Payway by far has been the BEST customer service we have received! So many companies do not invest in good customer service; it’s clear Payway does, and I truly appreciate that.”
—Nicole Dailey, Payment Application Supervisor, Star Tribune.
“We are thrilled with the Payway partnership. They truly worked with us to help us understand the complexities of payment processing and how those complexities directly affect our business. And once we were on board, Mary Beth and Sean (Payway) made sure that our staff was trained properly on how to use and understand all of the systems. James, Jim, and the entire support staff are easy to reach and a joy to work with.”
—Tina Schmitz, Chief Financial and Administrative Officer United Communications Corporation (UCC).
Today, like every day, we celebrate our customers, and thank each and every one of you for being a part of Payway and letting us service you. Happy CX Day!